Our Policies & FAQ's

POLICIES & FAQ 

WHAT IF I HAVE A QUESTION? 

We love questions and want to help ensure you are happy with your purchase. Please call our office between 8:30 – 5:00 @ 410-636-1700. 

 

CAN SOMEONE PROVIDE AN ONSITE CONSULTATION? 

Absolutely. If you are in Maryland, DC, or Virginia we would be happy to meet you onsite to provide additional guidance. We are also very willing to arrange a virtual meeting to review more complex solutions. 

 

WHAT IS LASER LINE’S RETURNS POLICY? 

Laser Line Inc's online order return policy allows for 20-days to return product for all items covered by a manufacturer’s returns policy. For the customer’s convenience, the policy provides 20 days from the invoice date to the issuance of a Return Authorization (RA). Furthermore, the policy extends an additional 10 days from the Returns Authorization issuance to receipt of the item in our logistics center. Unless otherwise stated all shipping costs are the responsibility of the purchaser. 

 

WHAT IF A SPECIFIC MANUFACTURER WILL NOT ALLOW THE PRODUCT TO BE RETURNED? 

If the manufacturer’s policy is no returns, Laser Line’s return policy is no returns. 

 

IS THE PRICING ALWAYS THE SAME ONLINE VS. PHONE VS. IN PERSON CONSULTATION? 

We reserve the right to charge different prices online vs. phone vs. in person consultation. This can be for various reasons related to delivery, shipping, and manufacturer related requirements including MAP (minimum advertised price). 

 

CAN I RETURN A PRODUCT WITHOUT A VALID RETURNS AUTHORIZATION NUMBER? 

Product returned without a valid Returns Authorization will not receive a credit. The product must be received within 10 days of the Returns Authorization issuance with a valid Returns Authorization number. 

If these FAQs do not address your issue, please contact the Laser Line at: 410-636-1700 

 

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